FAQ

1. Where is Overlookframes based?

Overlookframes is proudly based in New York, USA. All orders are processed and shipped from our U.S. location.

2. How long does shipping take?

Delivery times vary based on your location:

  • United States: 3–7 business days

  • International: 7–14 business days

You will receive a tracking number once your order has been shipped.

3. Do you offer returns or exchanges?

Yes. We accept returns and exchanges within 7 days of delivery if the product is unused, undamaged, and in its original packaging.
To start a return, email us at:
📩 Overlookframes@gmail.com

4. What if my item arrives damaged?

If your glasses arrive damaged or defective, contact us within 48 hours of receiving your order.
We will replace the item at no extra cost.
Email: Overlookframes@gmail.com

5. How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can use this link to check real-time updates on your delivery.

6. Do you ship internationally?

Yes, we ship worldwide. Shipping charges and delivery times vary based on your destination.

7. Are your sunglasses unisex?

Absolutely. Our designs are crafted to complement all face shapes and personal styles. Every collection is created with inclusivity in mind.

8. What materials do you use?

Our frames are made from high-quality materials including premium acetate, lightweight alloys, and durable reinforced hinges—designed for comfort, longevity, and a luxury feel.

9. How do I care for my Overlookframes sunglasses?

  • Store them in the case provided

  • Clean lenses with a microfiber cloth

  • Avoid placing them face-down on hard surfaces
    Proper care will keep your frames looking new and performing at their best.

10. How can I contact customer support?

For any questions or assistance, reach out to us:
📧 Overlookframes@gmail.com
We aim to respond within 24–48 hours.